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Job: Restaurant Mgr-Wellesley 4882


LocationWellesley, MA, US
Department Description

Dunkin? Brands, Inc. is a premier quick service restaurant franchisor with a leading position in the coffee, bakery and ice cream segments of the QSR category. With more than 16,000 points of distribution in 54 countries, and approximately 150 years of combined history, our brands are two of the most loved around the world.


Dunkin? Donuts ? the largest coffee and baked goods restaurant in the world, with loyal customers in 30 countries.


Baskin-Robbins ? the world's largest hard serve ice cream franchise. 


For more information, please visit

Brief Description

We are currently seeking a Restaurant Manager to join the Dunkin' Donuts-Dunkin' Brands Welleslley team!

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin? Donuts standards.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Restaurant Manager for a Dunkin? Donuts franchisee is a great career choice. Our team is committed to making our guests? day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on the team, from franchisees to managers to crew members, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, this is the right opportunity for you.


Detailed Description

The primary accountabilities for this position include:


Team Environment

? Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.

? Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.

? Continuously learn while passing on knowledge and skills to help others develop and grow.

? Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction

? Hold guests as highest priority and role model exceptional guest service.

? Lead by example and promote an environment where there is a sense of urgency to satisfy guests.

? Ensure Brand standards and systems are executed.

? Engage and empower team to develop solutions that drive business results.

? Complete all required training, including food safety certification.


? Drive sales through effective execution of restaurant standards and marketing initiatives.

? Delegate and lead processes to control labor costs, food costs, and cash.

? Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.

? Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.

? Comply with all restaurant, Brand, and franchisee policies.

Job Requirements

The qualifications for this position include, but are not limited to the following:


? Able to clearly express oneself verbally and in writing (English)

? Math and financial management

? Restaurant, retail, or supervisory experience

? At least 18 years of age (where applicable)

? High school diploma (or equivalent)

Required Competencies

? Guest Focus ? anticipate and understand guests? needs and exceed their expectations.

? Passion for Results ? set compelling targets and deliver on commitments.

? Problem Solving and Decision Making ? make good decisions based on analysis, experience and judgment.

? Building Effective Teams ? get the right people in the right places, enabling them to make decisions and celebrate success as a team.

? Conflict Management ? use interpersonal skills to confront tough issues and resolve disagreements constructively.

? Developing Direct Reports and Others ? provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Additional Details
How To Apply

To be considered for this position, please apply by clicking the link below. You can also view all jobs on our career site at  


Dunkin? Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status or any other legally protected category.


We are committed to providing reasonable accommodation to applicants with disabilities.  If you require a reasonable accommodation in the application or hiring process, please email us at and include the nature of your request, your name and preferred method of contact.  Requests for reasonable accommodation are considered on a case by case basis.  Any application materials submitted will not be considered and we will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.

Professional AreaRestaurant Operations
Amount of TravelNo Travel
Work At HomeNo


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